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SILICON
VALLEY
Bicycle Exchange
Quick Answers

Bicycle Exchange location: 3961 East Bayshore Road, Palo Alto, CA MAP.

Interested in volunteering? Explore our event calendar and visit our Eventbrite page to RSVP for upcoming opportunities. New volunteers can find details about our volunteer roles and general information.

Stopping by our shop? Make an appointment to shop for a bicycle or parts, ask us questions about volunteering, drop off a donation, receive service for your bike, or anything else! Shop Hours are Monday - Wednesday - Friday, 11:00 am - 5:30 pm.

UPDATE: Between 10/20-10/31 the retail shop at SVBE will be closed. Reopening 11/3. You can still make an appointment for November. Volunteer events will continue. Thank you.

Have a bicycle to donate? Donate bicycles and parts by emailing us photos and details of what you have, to This email address is being protected from spambots. You need JavaScript enabled to view it.. We'll let you know if we need your items and get you the drop-off details. Please do not make an appointment to drop off a bicycle without emailing us photos first; we cannot accept all bicycles and parts.

The Silicon Valley Bicycle Exchange is a Section 501c(3) non-profit organization.

Have questions? Contact us.

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This privacy policy for Silicon Valley Bicycle Exchange describes how and why we might collect, store, use, and/or share your information when you use our Services, such as when you:

  • Visit our website, bikex.org;
  • Contact us via email.

Questions or Concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us by writing to the appropriate email address found on our contact page.

You may also write to us at:

Privacy Matters
Silicon Valley Bicycle Exchange
3961 East Bayshore Road
Palo Alto, CA 94303

What personal information do we process?

When you visit our website, some pages generate small files called cookies. You can supress non-essential cookies by specifying your cookie preferences at the website's GDPR Cookie Settings. We do not save or use any of the information saved in these cookies.

Communications:

When you send us email or letters we may retain those messages. When you call us we may retain notes on the conversation.

Except as required to comply with the law, Silicon Valley Bicycle Exchange never shares or sells your information.

How do we keep your information safe?

We take reasonable precautions and follow procedures we have developed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What about links to external websites?

Our website includes links to third party, external websites. We do not make any claims or guarantees about those sites, and are not responsible for their privacy policies. When visiting those sites you will be subject to the terms and policies of those sites.

For how long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We use cookies
We use cookies on our website. Some of them are essential for the operation of the site, while others help third parties display features such as videos and maps. We also use cookies to track how visitors use our website (Analytics). The tracking data are anonymous. You can decide for yourself whether you want to allow cookies or not. Please note that if you reject cookies, some site features may not appear.